Whitewater Aquatic and Fitness Center Manager
City of Whitewater

Job Description
The Whitewater Aquatic and Fitness Center Manager is a dynamic professional responsible for the planning, promotion, implementation and supervision of comprehensive year-round recreation programs and staff. The Manager oversees a diverse team, ensuring the successful execution of aquatic programs, recreation initiatives, year-round special events and related programming. A key focus of the position is on driving membership development and maintaining outstanding member services, while also exploring and cultivating corporate membership opportunities.

Essential Duties and Responsibilities
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary.

• Implements initiatives to drive membership growth, retention, and engagement, with a focus on creating a sense of community and value for members.
• Ensures the delivery of exceptional member services, addressing inquiries, concerns and feedback promptly to enhance the overall member experience.
• Identifies, develops and manages corporate membership opportunities to enhance revenue streams and community partnerships.
• Plans, promotes, implements, supervises and evaluates all WAFC programs and facilities.
• Manages day to day operations of the WAFC; in conjunction with the Parks and Recreation Director, develops policies, procedures, rules and regulations and ensures their enforcement and the safe operation of the WAFC.
• Recruits, hires, trains, schedules, certifies and evaluates staff to ensure safe and efficient operation of programs and facilities. Oversees and coordinates the recruitment, training, scheduling, certification and performance of WAFC employees.
• Supervises staff including scheduling of work hours, assigning and monitoring of work duties. With the WAFC Program Coordinator, plans and conducts lifeguard in-service training, trains swim lesson instructors on proper teaching methods, evaluates work performance, reviews and approves timecards and ensures all staff certifications are current.
• Manages courses for the WAFC.
• Maintains site records, prepares invoices, prepares and submits program evaluations and department reports.
• Instructs courses and facilitates programming.
• In coordination with the WAFC Program Coordinator, purchases materials and supplies as needed, maintains inventories. Inspects equipment and facilities to ensure safety. Ensures that all appropriate water, environmental, health and safety standards are maintained; ensures pools are compliant with all local, state and national requirements and current on all necessary certifications required for operation.
• Coordinates maintenance of aquatic facilities.
• Manages the operation and supervision of concession facility.
• Plans, promotes, implements and supervises year-round aquatic and fitness programs.
• Develops effective strategies for promoting programs, events, and membership opportunities through various channels such as activity guides, brochures, newsletters, seasonal reports, flyers, press releases, social media promotions and program related memos for the WAFC.
• In collaboration with the Parks and Rec Team, makes recommendations concerning general Parks and Recreation program structure, budget development, fees and charges, facility repairs and improvements.
• Monitors quality and efficiency of programs by documenting information and preparing written reports.
• Seeks out program partnerships, sponsorships and donations. Fosters partnership opportunities with other area leisure providers and organizations.
• Assists the Parks and Recreation Director with year-end reports, contract documents, special projects, and community needs assessments.
• Prepares written publicity for programs and facilities. May represent the City of Whitewater Parks and Recreation Department at a public relations function or public speaking event.
• Assists with front office operations by providing coverage, answering telephones, waiting on customers, and other front office support as needed.
• Attends staff meetings and assists Parks and Recreation in providing coverage for other programs and/or facilities, conferences, and other such training venues when needed. Attends WPRA, NRPA and other professional organization meetings.
• Performs other special projects and other duties as assigned or required during regular and non-business hours, including providing support as a part of any City response to essential or emergency operations.

• Serves as a member of various committees, as assigned.
• Purchases, requests, maintains and disseminates equipment and supplies.
• Coordinates facility use with the school district, university, private facilities, public groups renting department facilities and inter-department divisions.

Qualifications

• Equivalent to a Bachelor's Degree from an accredited school or pursuance of or graduation from a four-year college or university with a degree in recreation, social work, or a closely related field.
• 2 years increasingly responsible related experience, or any equivalent combination of related education and experience, that provides requisite knowledge, skills and abilities for the position.
• Current certifications in First Aid and CPR/AED, Water Safety Instructor, AFO or CPO, and Lifeguard certifications or the ability to obtain is desired.
• Position requires a valid driver's license or the ability to obtain.
• CPRP certification or ability to obtain.
• Bilingual background in Spanish is desired.
• Previous experience with local government or school district recreation agency a plus.
• Experience or working knowledge of Recreation Management Software a plus.

Salary/Salary Range
$56,196.11 - $75,864.75

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Closing Date
November 18, 2024